1. General 

3. Replacement Process

• Once your claim is reviewed and approved, we will offer a replacement of the same product, subject to availability.
• If the item is out of stock, we may offer a refund to the original payment method

We reserve the right to deny a claim if the damage appears to be caused after delivery or due to improper handling.

4. Refunds (If Applicable)

Refunds are only issued when:

• A replacement is not available, or
• An order is cancelled before dispatch

Approved refunds will be processed within 7–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

5. Cancellations

• Orders can be cancelled only before dispatch.
• Once shipped, orders cannot be cancelled.

To request a cancellation, contact us as soon as possible with your order details.

6. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

• Custom-made or personalized products
• Sale or discounted items (unless damaged in transit)

Privacy Policy

This Privacy Policy explains how Lapis Loom Craft Studio collects, uses, and protects your personal information when you visit our online store or make a purchase

1. Information We Collect

When you use our online store, we may collect:

Personal Information

• Name
• Phone number
• Email address
• Shipping and billing address
• Payment Information
• Payments are processed through secure third-party gateways. We do not store your card or banking details.
• Technical Information
• IP address
• Browser type
• Device information
• Pages visited on our online store

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate order updates and customer support
• Improve our online store and services
• Send promotional messages (only if you choose to receive them)

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

• Delivery partners for shipping orders
• Payment gateway providers for secure transactions
• Legal authorities if required by law

4. Data Security

We take reasonable precautions to protect your information from unauthorized access, misuse, or disclosure. However, no method of online transmission is 100% secure.

5. Cookies

Our online store may use cookies to enhance your browsing experience. Cookies help us understand online store traffic and improve functionality. You can disable cookies in your browser settings if you prefer.

6. Your Rights

You have the right to:

• Request access to your personal data
• Ask for corrections to inaccurate information
• Request deletion of your data (subject to legal obligations)
  
  

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our online store or social media pages may contain links to third-party sites. We are not responsible for the privacy practices of those online stores.

8. Updates to This Policy

We may update this Privacy Policy from time to time.